Return & Refund Policy
These conditions apply for any items bought on the website for Dale Hill – www.dalehill.co.uk
Dale Hill is part of Leaderboard Golf Holdings Limited. Registered address; C/O Dale Hill Hotel and Golf Limited Ticehurst, Wadhurst, East Sussex, TN5 7DQ
If you are not entirely satisfied with your purchase, we will be glad to help.
Returns - General
You have 10 calendar days to return an item from the date you received it.
Your item needs to have the receipt or proof of purchase.
Returns – Physical products
To be eligible for a return, your item must be uanused and in the same condition that you received it.
Your item must be in the original packaging.
Returns – Vouchers
To be eligible for a return your voucher must be returned and verified as unused by ourselves. We will only be able to refund the original card used to purchase the voucher.
Returns – Golf membership
We only offer a refund on Golf Membership if this is unused and only within 10 days of original purchase.
Once we receive your item, voucher or membership refund request we will inspect and notify you that we have received your returned item, voucher or membership refund request. We will immediately notify you on the status of your refund after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
If you receive a refund, the cost of return shipping to the manufacturer/supplier will be deducted from your refund.
If you have any questions on how to return your item to us, you can contact us the following ways:
Dale Hill Hotel and Golf Club
East Sussex, TN5 7DQ
Phone: 01580 200112